We may collect the following information when you use our website:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address (when applicable)
• Date of birth (if required for eligibility)
• Account information
• Order history
• Raffle ticket purchases

Payment Information

Payments are processed securely through trusted third-party payment processors. We do not store your complete credit card or debit card information on our servers. Payment information is handled directly by the payment processor in accordance with PCI security standards.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on our website
• Referral website
• Cookies and similar technologies

We use your information to:

• Process raffle ticket purchases
• Verify raffle eligibility
• Deliver raffle ticket confirmations
• Contact winners
• Respond to customer service requests
• Manage your account
• Improve our website and services
• Detect fraud or unauthorized activity
• Comply with legal obligations

We may also send transactional emails related to your purchases or account.

If you choose to subscribe, we may occasionally send promotional emails about upcoming raffles or fundraising events. You may unsubscribe at any time.

Our website uses cookies to:

• Keep you logged in
• Remember your shopping cart
• Improve website performance
• Analyze website traffic
• Enhance your browsing experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

To operate our website, we may use trusted third-party providers including services for:

• Secure payment processing
• Website hosting
• Order fulfillment
• Email communications
• Analytics
• Spam prevention

These providers only receive the information necessary to perform their services and are expected to protect your information.

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Process your raffle purchase
• Complete payment transactions
• Deliver prizes
• Comply with applicable laws
• Protect the rights, safety, or property of Damascus Fire Department or others

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no website or internet transmission can be guaranteed to be completely secure.

We retain your information only for as long as necessary to:

• Maintain raffle records
• Comply with tax and accounting requirements
• Resolve disputes
• Meet legal obligations

When information is no longer needed, it is securely deleted or anonymized where appropriate.

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw marketing consent
• Request information about how your data is used

To exercise these rights, please contact us using the information below.

Our website is not intended for children.

Raffle participants must meet the eligibility requirements outlined in each raffle's Official Rules. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites, including social media platforms and partner organizations.

We are not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

Phone: (330) 537-2080

Contact Form: Available on our Contact page

Damascus Fire Department respects your privacy. We collect only the information necessary to process raffle entries, communicate with participants, and operate our fundraising activities. We will never sell your personal information to third parties.